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[Dailyian] GoodsToLuck, a transportation mobility company, provides a return service specialized for e-commerce
  • Writer 관리자(root)
  • Date 23.01.30

[Dailyian] GoodsToLuck, a transportation mobility company, provides a return service specialized for e-commerce

 

- Resolving logistics issues with a return service specialized in e-commerce

- 99.3% delivery rate and return recovery rate, emerging as a domestic daily delivery service
 

 

 

Good to Luck (CEO Shin Sang-woo), a transportation mobility company, provides a return service specialized for e-commerce to solve the return problems experienced by distributors.

 

GoodsToLuck has 8 locations in metropolitan cities (including Busan, Daejeon, Gwangju, Daegu, Ulsan, Jeonju, Changwon, etc.) and 3 locations in the metropolitan area (Gangseo, Namyangju, Yongin). We have established an independent returns service. With the recent expansion of the e-commerce market, shipping competition is intensifying, so a quality return service is required.For retailers focused on selling online, returns are just as important as shipping. According to the Worldwide Business Institute, online shopping malls have a return rate of around 25-30%. It is about three times higher than offline, and the return rate of shoes and clothing is close to 40%. Even in the domestic e-commerce market, the return rate reaches 30%, which is not much different from overseas markets.

 

 

If returns are not made promptly, the risk of product loss increases and exchanges and refunds are delayed. This is a factor that increases customer complaints and adversely affects brand satisfaction.The GoodsToLuck return service, which can solve this need for returns, synchronizes the delivery management system (TMS) developed by its own research team in real time to quickly and accurately check the sender's return information, such as return history and location, and direct delivery infrastructure. Safe returns are possible by reducing unnecessary shipping procedures.

 

Director Park Gu-hee of GoodsToLuck said, “With the recent growth of e-commerce-based retailers, the needs for last-mile services have diversified. 

 

We will do our best to provide safe delivery :service.”said Meanwhile, GoodsToLuck provides exclusive delivery and direct delivery services specialized to shippers to 15 regions nationwide through its own infrastructure.

 

Unlike the commonly used hub-and-spoke approach, GoodsToLuck's drop-shipping process moves directly from the initial drop-off site to the customer's shipping address via an independently built shipping infrastructure. Through this, the delivery step can be shortened to 4 steps compared to the previous one, and problems that can occur in delivery manpower management can be prevented in advance.In addition, by minimizing the movement of goods and vehicles, it provides advantages such as shortening delivery time, reducing loss and loss rates, and increasing delivery completion rates. In addition, even during times of relatively high volume, such as promotional periods or holidays, you can receive regular service without delay in delivery.​