[Electronic Times] BCBG strengthens customer service for 'Corporate Cargo Transport ERP'

'Corporate Cargo ERP' BCBG strengthens customer service

Electronic Newspaper Internet Reporter Jo Hang -jun  

jhj@etnews.com I Publication date: 2018.11.27

As a result of market research and analysis by the BCBG Marketing Team, the most common words dispatchers hear from freight drivers are 'price increase due to weather', 'loading and unloading delays', and 'delivery cancellation'.

BCBG, which opened its official website on the 23rd, announced the full-scale service launch, and sequentially opened Android and IOS apps to enhance customer service.

A long-term pilot test was conducted to lower the entry threshold and increase accessibility of the corporate cargo dispatch business, and efforts were made to focus on the service from the perspective of corporate dispatchers.

In early December, it introduced an order payment service through the PC web, and announced that it aims to build a platform where orders can be placed anytime, anywhere on all platforms within the year. In addition, we recognized the problem that the inefficient corporate freight dispatching process is significantly reducing work productivity, and launched a service to improve and solve it.

We are raising awareness of corporate cargo transportation through various online/offline activities to break the mold of the call center-type small transportation brokerage business that occupies the majority of the domestic transportation market.

Through the opening of this homepage, BCBG expressed its ambition to empathize with customers' difficulties and provide customers with everything necessary for transportation work with a model that has advanced one step further from the service of simply deploying vehicles to move cargo.

Article source: https://www.etnews.com/20181127000127​